Gen AI initiatives aim to transform the way organizations operate, innovate and compete. How are you tracking your organization’s progress toward this goal?
Awareness
What is the level of awareness within the organization of the opportunities and challenges of applying AI to augment and automate capabilities? Is the organization informed and aware of the latest developments and best practices in Gen AI?
Some awareness indicators include:
· A clear definition and shared understanding of what Gen AI means and what it entails.
· A dedicated team that monitors and researches Gen AI trends and innovations.
· A proactive and responsible approach to responding to the ethical, social and legal implications of Generation AI.
Mandate
Is there a clear mandate from senior management to identify and pursue Gen AI projects?
Some indicators of an organizational mandate include:
· A well-defined and well-articulated Gen AI vision and strategy that aligns with the overall goals and values of the organization.
· A senior leadership team that champions and sponsors Gen AI initiatives and sets the tone and expectations of the organization.
· A dedicated budget and resource allocation plan that supports Gen AI projects and ensures their feasibility and sustainability.
· Transparent governance and decision-making framework that guides and oversees Gen AI initiatives and ensures their alignment and accountability.
Use case
Has progress been made in identifying use cases being considered or implemented across different functions and domains?
Here are some indicators of good progress in use cases:
· A systematic and collaborative process to identify and prioritize Gen AI use cases aligned with strategic objectives and customer needs.
· A diverse and balanced portfolio of AI generation use cases that span different functions and domains, such as marketing, sales, operations, finance and human resources.
· A clear and consistent methodology for defining and defining Gen AI use cases, including problem statement, solution approach, data requirements, and success metrics.
· A robust and agile process for implementing and testing Gen AI use cases, including data collection, model development, validation and deployment.
Abilities
Core capabilities include skills, tools, and processes that enable the organization to design, build, and deploy Gen AI solutions, assets that can be broadly leveraged, and partnerships that enhance organizational readiness.
Some capacity indicators include:
· A sufficient and qualified talent pool that has the necessary AI skills and expertise.
· A reliable and scalable infrastructure that provides the necessary Gen AI tools and resources.
· A mature and rational approach to making decisions to create or purchase Gen AI solutions based on the factors of cost, quality, speed and differentiation.
· A strong and diverse network of Gen AI partners and collaborators, such as vendors, consultants and LLM providers, that complement and complement its internal capabilities.
Adoption
Adoption is the extent to which the organization uses and benefits from Gen AI solutions in its daily operations and activities.
Some adoption indicators include:
· A clear and compelling value proposition and business case for Gen AI solutions that demonstrate their benefits and advantages over existing alternatives.
· Transition and integration processes for Gen AI solutions that ensure their compatibility and interoperability with existing systems and workflows.
· A customized training and support program to ensure usability and accessibility for end users and stakeholders.
· A constructive feedback and improvement loop for Gen AI solutions that ensures their quality and reliability for end users and stakeholders.
Impact
Impact is the extent to which the organization achieves the desired outcomes and goals with Gen AI solutions. Impact is also the extent to which the organization creates positive change and value with Gen AI solutions.
Here are some impact indicators:
· Significant and constant improvement in its key performance indicators and measures with Gen AI solutions, such as productivity, quality, efficiency, profitability and customer satisfaction.
· Visionary and futuristic aspirations for Gen AI solutions related to new products, markets, business models and customer experiences.
Gen AI initiatives are not one-off projects. These are long-term, ongoing journeys that require a holistic and systematic assessment of progress and challenges.