In today’s day
From live chat to text
Live Chat, a trusted customer service platform for over 20 years, recently rebranded to Text. This change signifies their evolution from a
With its assisted customer service approach, Text allows businesses to handle common customer queries and automate repetitive tasks. Their AI features, such as canned responses, AI assistance, and chat summary, make it easier for customer service agents to provide quick and accurate answers to frequently asked questions.
The importance of Multi-channel Support
Text understands the challenges faced by small teams who must manage customer communication across different platforms. To solve this problem, Text offers seamless integration with popular channels like Instagram, WhatsApp for Business, and Facebook for Business. This integration allows businesses to consolidate all customer messages in one place, eliminating the need to switch between different tabs or applications.
Improving eCommerce with Greetings and Personalization
For e-commerce businesses, Text offers a range of features designed to improve the shopping experience and drive sales. Greetings are a great feature that allows businesses to personalize interactions with website visitors.
Greetings can be used to generate leads, automate targeted marketing, guide customers through the website, and even allow them to schedule appointments. By using greetings, businesses can proactively engage with customers, cater to their specific interests, and provide a seamless online shopping journey.
Proactive discussions with buyers
Kaia presents the “traffic section”, which provides
Kaia also highlights the importance of personalized and proactive discussions with visitors based on the data obtained. The conversation covers using exit-intent pop-ups to engage visitors before they leave and integrating Text with platforms like Mailchimp to capture visitor emails even if a sale can’t be made. carried out.
Improve Emal Marketing
Kaia points out that the Mailchimp integration offered by Text is one of the most popular email marketing software integrations available. Integration allows businesses to leverage
The agent chat view displays information about newsletters and campaigns that customers have signed up for, allowing for easy management and management.
Text for Ecwid stores
If you operate an Ecwid store, you can quickly connect it to Text to provide customer service and proactively promote your products and services to site visitors. Simply go to Ecwid App Market and install the Text app.